Insurance
Please be aware that any insurance held by the landlord will not cover items brought into the property by yourself. We recommend that you take out an insurance policy to protect your own belongings for the duration of the tenancy. Sometimes accidents happen. If you damage your landlord’s property – including the furniture, fittings and fixtures – they could ask you to pay for the repair. This is known as tenant’s liability, again we recommend that you take out an insurance policy to cover you for these eventualities.
Standing Order
A Standing Order Mandate will be signed by yourself prior to your sign up. This is your responsibility to set this up from the second month, as this is not a direct debit, we cannot make any amendments to the Standing Order, any changes have to be authorised by the account holder.
Periodic Inspections
As part of our service to you and your landlord, we operate a periodic inspection service. These are carried out every two – three months by our Inspections Officer and are simply a check to make sure there are no issues with the property to feedback to landlords and also gives the opportunity for tenants to raise any queries or concerns you may have. We will give plenty of notice before these are carried out and tenants are welcome to be present, however if they cannot be we reserve the right to enter the property with our spare set of keys as denoted within your tenancy agreement.
Utility Providers
We write out to the utility providers to advise you will be moving in with meter readings. You must inform Scargill Mann & Co if you wish to change utility providers.
Repairs/Maintenance
Should you have any maintenance issues please contact the Maintenance Department on 01332 206620 option 3 or email [email protected]. Please note this department is only available during working hours Monday–Friday 9am–5.30pm. Derby Lettings Reception is open on Saturday 9am–1pm. If you instruct a contractor out of these hours or at any other time and the repair is not deemed to be an emergency, then you will be liable for any costs incurred.
Notice to Quit
As a company, our policy is that we take two months notice from both landlords and tenants. This notice must be received in writing (email) from either party. You will have the option to give notice when we contact you regarding the tenancy renewal. If notice is received beyond the notice to quit date, we will take notice from the next rent due date and tenants can then vacate two months later.
Tenancy Fees
Please be advised there will be a fee if you wish to change the tenancy of £50.00 plus VAT.
In event of losing keys there is a charge of £25.00 plus the costs of the keys for our administration purposes.
Useful Contact Numbers
The following contact numbers can be used in case of emergency only. Please be aware charges may be incurred if a raised issue is not deemed as urgent.
Electrician
Amber Electrical – 01773-533430 or 07904021190.
AH Electrical Solutions LTD 07735566647.
Plumbing/Gas
Reactive Heating & Plumbing 07738 058126.
Giffords Plumbing Solutions 07369213355 | 01335 210628 (also deal with Oil Boilers).
Murfins Heating & Plumbing 07739 846 114.
Wet Plumbing Only
Robert Staley 07875 558713.
Blocked Drains
DS Drainage Solutions 07817240998.
We Clear Any Drains – 07932 826625.
Building Services
Derby & South Derbyshire Building Services – 077986 82550.
The Home Doctor – 07790 132801.
Locksmiths
Max The Locksmith 075 5242 1433.
Gas leak
If you suspect a gas leak, call the National Grid emergency number on 0800 111 999.
For power cuts call 105.
Useful Information
Please be aware it is your responsibility to notify all utility companies that you are the new occupier of this property.
Severn Trent Water –
08457 500500 –
www.stwater.co.uk
British Gas – Home Mover –
0800 0480202 –
www.britishgas.co.uk
E:ON –
0845 3033020 –
www.eonenergy.com
EDF Energy –
0800 096 9000 –
www.edfenergy.com
nPower –
0845 1663166 –
www.npower.com
Atlantic –
0845 076 7666 –
www.atlanticeg.co.uk
Scottish Power –
0845 270 0700 –
www.scottishpower.co.uk
Southern Electric –
0845 071 3953 –
www.southern-electric.co.uk
Most companies now offer on-line ‘Moving Home’ forms to make it even easier to register.
IF YOU DO NOT KNOW WHO SUPPLIES THE GAS OR ELECTRIC AT THE PROPERTY THEN CALL MPAS – 0845 603 0618 THEY SHOULD BE ABLE TO TELL YOU.
Councils
Derby City Council – The Council House, Corporation Street, Derby, DE1 2FS –
Tel: 01332 293111 or
Email: [email protected]
North West Leicestershire Council – Council Offices, Whitwick Road, Coalville, Leices, LE67 3FJ –
Tel: 01530 454545 or
Email: [email protected]
South Derbyshire District Council – Civic Offices, Civic Way, Swadlincote, Derbyshire, DE11 0AH –
Tel: 01283 595795 or
Email: [email protected]
Derbyshire Dales District Council – Town Hall, Bank Road, Matlock, Derbyshire, DE4 3NN –
Tel: 01629 761100 or
Email: [email protected]
East Staffordshire District Council – The Maltsters, Wetmore Road, Burton upon Trent, DE14 1LS –
Tel: 01283 508000 or
Email: [email protected]
Staffordshire Moorlands District Council – Moorlands House, Stockwell Street, Leek, ST13 6HQ –
Tel: 01538 395400
Amber Valley Borough Council – Town Hall, Ripley, Derbyshire, DE5 3BT –
Tel: 01773 570222 or
Email: [email protected]
Erewash Borough Council – Town Hall, Derby Road, Long Eaton, Nottinghamshire, NG10 1HU –
Tel: 0115 907 2244 or
Email: [email protected]